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Stuck Production Order "On Hold"

  • Apr 27, 2025 8:50 PM UTC
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Varsity I
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Has anyone ever run across a production order that will not come off hold status? I click the button, and it will not release. 

 

 

Best answer by Debbie Baldwin

​@JReppard  - please log a support case. We suspect this is coming from an incorrect import scenario or customization. Support can use SQL to correct the state of the order. 

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    6 replies

    valentynbeznosiuk
    Varsity I
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    Hello ​@JReppard ,

    Does it throw any error messages? Could you please make a Trace screenshot? It may provide more details on the reason. Thank you!

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    Valentyn Beznosiuk | Acumatica MVP 2026 | Acumatica Consultant & Business Analyst at Acupower ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ www.linkedin.com/in/valentynbeznosiuk
      Varsity I
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      • JReppard
      • Author
      • Varsity I
      • Apr 27, 2025 9:58 PM UTC

      Hello ​@valentynbeznosiuk 

       

      There is no error message. I click the Remove Hold and no action takes place. I have three of them like this.

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      valentynbeznosiuk
      Varsity I
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      Could you please review the Trace and take screenshots from there? Even without throwing an error message, it may still contain some useful information.

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      Valentyn Beznosiuk | Acumatica MVP 2026 | Acumatica Consultant & Business Analyst at Acupower ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ www.linkedin.com/in/valentynbeznosiuk
        Varsity I
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        • JReppard
        • Author
        • Varsity I
        • Apr 27, 2025 10:26 PM UTC

        ​@valentynbeznosiuk  Here are the only two areas show “Release From Hold” status. Maybe this will help?

        hold

         

         

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        Debbie Baldwin
        Community Manager
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        • Debbie Baldwin
        • Acumatica Product Manager
        • Answer
        • Apr 28, 2025 4:58 PM UTC

        ​@JReppard  - please log a support case. We suspect this is coming from an incorrect import scenario or customization. Support can use SQL to correct the state of the order. 

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        Debbie Baldwin
          Varsity I
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          • JReppard
          • Author
          • Varsity I
          • May 1, 2025 2:00 PM UTC

          Thank you . I did log a ticket. 

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