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Sales Order Lines Not Allocating After Production While Shipment is Open

  • 20 November 2023
  • 3 replies
  • 126 views

Userlevel 4
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Hi guys,

 

I have been introducing the packing feature to our factory staff and training them up on this.

I have been experiencing an issue where when the shipment is open, and a run of production is complete, the produced items OCCASIONALY do not allocate to the sales order and therefore cannot be added to the shipment.

 

Has anyone else experienced this?

 

Thanks all,

 

Aleks

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Best answer by Debbie Baldwin 13 May 2024, 14:37

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3 replies

Userlevel 7
Badge +2

@aiwan - I see noone has answered this question. If this is still an open issue - I would urge you to enter a support request so that it can be investigated. 

Userlevel 4
Badge +1

Hi @Debbie Baldwin,

 

How would i go about this?

Should i ask our VARs?

 

Aleks 

Userlevel 7
Badge +2

@aiwan - perhaps someone in your IT department first - then if they are not the correct person - yes go to your VAR.

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