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Mobile App Security Access

  • Nov 16, 2021 8:45 PM UTC
  • 6 replies
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We are trying to set up the Mobile App for all users to utilize (specifically for Scanning and item lookup). Within our UAT tenant, I have access to all the needed modules within the app, however when I switch over to our main tenant I no longer have these screens. From as far as we can tell, my security settings our the same between the two tenants. Any suggestions on what needs to be adjusted? I’ve attached screenshots of my visibility on both UAT and live. I have double checked that there are no hidden modules in the top left. 

 

Best answer by mpowell

@Debbie Baldwin there was a feature that was not enabled preventing the app from displaying the other modules we had security permissions on for. Unfortunately, I don’t know the exact feature as NextLevel took care of it for us. 

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6 replies

Debbie Baldwin
Community Manager
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  • Acumatica Product Manager
  • Nov 16, 2021 10:31 PM UTC

@mpowell what do you have set up on enable/disable features screen?

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Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • Nov 19, 2021 5:37 PM UTC

@mpowell were you able to resolve your issue?

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  • Jr Varsity II
  • Nov 22, 2021 12:43 PM UTC

@Chris Hackett yes - we had to reach out to our implementation partner to figure it out. 

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Debbie Baldwin
Community Manager
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  • Acumatica Product Manager
  • Nov 22, 2021 2:31 PM UTC

@mpowell  - can you share what the issue was? Inquiring minds want to know…. ;)

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  • Author
  • Jr Varsity II
  • Answer
  • Nov 22, 2021 2:43 PM UTC

@Debbie Baldwin there was a feature that was not enabled preventing the app from displaying the other modules we had security permissions on for. Unfortunately, I don’t know the exact feature as NextLevel took care of it for us. 

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Debbie Baldwin
Community Manager
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  • Acumatica Product Manager
  • Nov 22, 2021 2:49 PM UTC

@mpowell - ok thanks! I was hoping that was all it was! Thanks for confirming. 

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