Answer

Error while initializing the product configurator

Forum|Forum|4 years ago
August 14, 2021
3 replies
307 views

Maracuja
Freshman II

Dear all,

I have desperately tried to set up the product configurator for several hours by now. I followed the guidelines by acumatica help portal. However, if I want to try out my configuration with the action test configuration an error occurs “AM Error: The following error message occurred during calculation of a sales price for the EMS-57-EL item: Object reference not set to an instance of an object.”

The item EMS-57-EL has a price set in its master data...and it is also referenced to a BOM…

Can anyone help me? :(

Best answer by Hannah Barnes

Hi Maracuja,

I have seen this error a couple of times before, and while I did not identify a root cause, in both cases, to resolve the issue, it was enough to reset cashes and then restart application on the Apply Updates screen (SM203510).

Be sure to schedule the restart with users as the process will log them out of the instance.

I hope this helps.

+3

angierowley75
Acumatica Moderator
Forum|Forum|4 years ago
August 16, 2021

That is a fairly generic error - can share more details on the calculation/formula?

If I have helped you, please ~ *Like* my post. If I have provided an answer to your question, please mark it as *Best Answer* . Thank you!

Like

+4

Hannah Barnes
Captain II
Answer
Forum|Forum|4 years ago
August 16, 2021

Hi Maracuja,

I have seen this error a couple of times before, and while I did not identify a root cause, in both cases, to resolve the issue, it was enough to reset cashes and then restart application on the Apply Updates screen (SM203510).

Be sure to schedule the restart with users as the process will log them out of the instance.

I hope this helps.

Hannah Barnes