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Error while initializing the product configurator

  • Aug 14, 2021 7:39 AM UTC
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Freshman II

Dear all,

I have desperately tried to set up the product configurator for several hours by now. I followed the guidelines by acumatica help portal. However, if I want to try out my configuration with the action test configuration an error occurs “AM Error: The following error message occurred during calculation of a sales price for the EMS-57-EL item: Object reference not set to an instance of an object.”

The item EMS-57-EL has a price set in its master data...and it is also referenced to a BOM…

Can anyone help me? :(

 

Best answer by Hannah Barnes

Hi Maracuja,

I have seen this error a couple of times before, and while I did not identify a root cause, in both cases, to resolve the issue, it was enough to reset cashes and then restart application on the Apply Updates screen (SM203510).

Be sure to schedule the restart with users as the process will log them out of the instance.

I hope this helps.

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    3 replies

    angierowley75
    Acumatica Moderator
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    • angierowley75
    • Acumatica Moderator
    • Aug 16, 2021 11:13 AM UTC

    That is a fairly generic error - can share more details on the calculation/formula?

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    Hannah Barnes
    Captain II
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    • Hannah Barnes
    • Captain II
    • Answer
    • Aug 16, 2021 12:59 PM UTC

    Hi Maracuja,

    I have seen this error a couple of times before, and while I did not identify a root cause, in both cases, to resolve the issue, it was enough to reset cashes and then restart application on the Apply Updates screen (SM203510).

    Be sure to schedule the restart with users as the process will log them out of the instance.

    I hope this helps.

    Translate
    Hannah Barnes
      Freshman II
      • Maracuja
      • Author
      • Freshman II
      • Aug 19, 2021 3:53 PM UTC

      Hi there,

      thank you very much for your reply and help.

      A collegue of mine now resetted the database and now it works again. He assumed that there were some wrong entries.

      Best Wishes

      maracuja

       

       

       

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