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Shopify Payment Entity for Cash Payments

  • July 10, 2024
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Jr Varsity III
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  • bclark
  • Jr Varsity III
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Hello, 

We’ve recently switched over to Shopify POS. We’ve noticed that if a customer pays with cash and gets change back, the payment amount in Acumatica shows up as the amount they paid, rather than the order total. 

 

 

Best answer by Yuri Karpenko

@bclark , I bet the reason for this is the data presentation in Shopify. It has the payment with the amount of $100. I’m not sure how the other part (change) is represented in the data from Shopify, but hopefully, it’s clearly identified. I would recommend opening a case with Acumatica and detailing all the intricacies of these transactions.

@KarthikGajendran , did you see this scenario before? Might worth your time to investigate.

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Yuri Karpenko
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  • Yuri Karpenko
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  • August 28, 2024

@bclark , I bet the reason for this is the data presentation in Shopify. It has the payment with the amount of $100. I’m not sure how the other part (change) is represented in the data from Shopify, but hopefully, it’s clearly identified. I would recommend opening a case with Acumatica and detailing all the intricacies of these transactions.

@KarthikGajendran , did you see this scenario before? Might worth your time to investigate.

Yuri Karpenko | DM me if you need help building e-Commerce for your business or connecting it to Acumatica ERP
Chris Hackett
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