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Disabling "Copy order" action on the sales order screen for certain customer


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Hi everyone.

I am trying to only have the copy order action only available for the Finance workgroup for a specific customer.

I added a condition onto the action. It does disable the action for the customer. However, it also disables it for the people in the Finance workgroup. 

These are the conditions I tried. I suspect that there is something I am not doing correctly. Or maybe please suggest another way I can set this up

 

 

 

Best answer by darylbowman

This may not be your only problem, but I believe you’d want to tick ‘From Schema’ to be able to select the Workgroup value, as this is not a text field.

Also keep in mind (if I’m reading this correctly) that this condition will disable the action for only AACUSTOMER.

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Naveen Boga
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  • Captain II
  • 3410 replies
  • February 2, 2024

 

@LungileNjakazi37  As you wanted to enable the ACTION for the specific customer, you can add only the CUSTOMER condition, is there any reason to add Does not equal to the FINANCE condition?

 


darylbowman
Captain II
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  • 1715 replies
  • Answer
  • February 5, 2024

This may not be your only problem, but I believe you’d want to tick ‘From Schema’ to be able to select the Workgroup value, as this is not a text field.

Also keep in mind (if I’m reading this correctly) that this condition will disable the action for only AACUSTOMER.


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