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Import scenario - Customer Portal Users

  • April 21, 2026
  • 1 reply
  • 9 views
J
Freshman I
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While trying to import “users’ with the user type of “Portal External User” I encounter an error: “Unable to link employee with guest user. Do you want to proceed operation and remove link?” I have tried adding the dialog box with the answer of yes and it still doesn’t work.

Import Scenario

 

    1 reply

    N
    Jr Varsity I
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    • nasir
    • Jr Varsity I
    • April 21, 2026

    ​@jdabney37 

    In Acumatica: A Portal External User is treated as a Guest User

    Guest users cannot be linked to an Employee record

    • Your import scenario is currently attempting to ,Create a Portal External User (Guest) ,While also linking the user to a Contact/Employee record

    This combination is not allowed, which results in the error.

     

    Create Portal External Users 

    If your intention is to create external/portal users:

    1. Open your Import Scenario
    2. Locate the field:
      • Linked Entity (ContactID)
    3. Remove this mapping
    4. Ensure the following fields are set correctly:
      • User Type = Portal External User
      • Guest Account = True
    5. Verify that no employee-related fields are included (e.g., Employee ID)
    6. Run the import again
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