Import by scenario Item Class

  • 15 November 2021
  • 6 replies

Hi, I'm trying to import stock items and I'm getting an error 

Error: 'Item Class' cannot be empty

even though its not empty.


Best answer by Naveen Boga 16 November 2021, 04:23

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6 replies

Userlevel 7
Badge +12

Hi @sburger  Can you please share your import scenario here.


Userlevel 7
Badge +12

Hi @sburger  Here is the import scenario to create the stock item with Item Class. Please find the Import scenario Mapping here.





@Naveen B item class isn't empty but it still shows the error


Userlevel 7
Badge +12

Hi @sburger  Hoping you NOT have given below highlighted <DialogueAnswer>, can you please provide and confirm?


Also, in your first screenshot, you have given ItemClass → Description , which is wrong. Please map the Item Class properly just like below.



Userlevel 7
Badge +8

Hi @sburger 

You can find a working Stock item import scenario on our Demo tenant. I have attached the xml file. Two things I want to add to what Naveen mentioned :

  • <Dialog Answer> is NOT required, to import new Item with Item class ( refer to sample scenario xml attached ).
  • <Dialog Answer> is required if you are trying to update the Item class on an existing Item
  • The Item class mapped on your scenario is incorrect ( mentioned by Naveen ), refer to the screenshot below 

Hope this helps,



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