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Question

Trying to change cash management relevence calcuation and I'm getting this error

  • May 1, 2026
  • 3 replies
  • 33 views

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Error: Unhandled exception has occurred, your changes have been rolled back: Error: An error occurred during processing of the field Cash-In-Transit Subaccount: Error: An error occurred during processing of the field Subaccount: Error: Branch, Product Group of Subaccount do not exist in the system.

We don’t use subaccounts so I’m a little confused.

The reason I am trying to change these preferences is because none of our credit card settlement transactions are matching even though I can find them via the Processing Center ID every time so I’m wondering if the document date is holding too much weight. 

We are also still using Authorize which I know is no longer supported so...maybe that’s the issue?

3 replies

ricoybanez
Jr Varsity III
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  • Jr Varsity III
  • May 6, 2026

Can you send the screenshot.


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  • Author
  • Varsity III
  • May 6, 2026

Can you send the screenshot.

 


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It seems that a subaccount was originally configured in the cash management preferences, later removed, and then the Subaccounts feature was disabled.

They can likely resolve this themselves through the UI by following these steps:

  1. Re-enable the Subaccounts feature.
  2. Enter a valid subaccount in the relevant settings.
  3. Disable the Subaccounts feature again once the update is complete.