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Snapshot Error While Try to Restore

  • October 31, 2025
  • 3 replies
  • 38 views
D
Jr Varsity III
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Hi, i want to restore one of my snapshot but  while i try to restore there is an error said “Violation of PRIMARY KEY constraint 'CloudTenant_PK'. Cannot insert duplicate key in object 'dbo.CloudTenant'. The duplicate key value is (2).”

Can someone help me to solve about this?

Best answer by Ola Ayanlaja

Hi ​@mohammadnawaz51  a quick fix for this would be to exempt that table from the import

3 replies

mohammadnawaz51
Jr Varsity I
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​@dinda56 Do you have customization on this?

https://community.acumatica.com/develop-customizations-288/how-do-i-resolve-an-issue-with-unique-key-constraint-violation-when-creating-a-snapshot-after-creating-a-custom-table-10555

https://www.acumatica.com/acumatica-marketplace/global-payex-ap-accounts-payable-automation-solution/
Chris Hackett
D
Jr Varsity III
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  • dinda56
  • Author
  • Jr Varsity III
  • October 31, 2025

Hi ​@mohammadnawaz51 thank you for your respond, yes i have customization for our Acumatica. Is it because the customization so we can restore it?

Chris Hackett
O
Acumatica Employee
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  • Ola Ayanlaja
  • Acumatica Employee
  • Answer
  • October 31, 2025

Hi ​@mohammadnawaz51  a quick fix for this would be to exempt that table from the import

Chris Hackett
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