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Reverse a customer refund

  • 22 December 2023
  • 2 replies
  • 46 views
R
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Hi, 

I incorrectly press “refund” to a customer “credit memo” in Acumatica. Is there a way to reverse the action? If not, how do I correct the mistake?
 

Thank you.

 

Raymond

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Best answer by KushaniPerera88 22 December 2023, 14:44

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manikantad18
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Hi @Rmak0501 

Have you verified void options?

 

Acumatica Functional Consultant
KushaniPerera88
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@Rmak0501 If the refund is not yet released you can use the delete option and delete the refund
 


If the refund is released you can void the refund to correct it
 


See below from the help article
 

 

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