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Answer

Reverse a customer refund

  • December 22, 2023
  • 2 replies
  • 113 views
R
Jr Varsity III
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Hi, 

I incorrectly press “refund” to a customer “credit memo” in Acumatica. Is there a way to reverse the action? If not, how do I correct the mistake?
 

Thank you.

 

Raymond

Best answer by KushaniPerera88

@Rmak0501 If the refund is not yet released you can use the delete option and delete the refund
 


If the refund is released you can void the refund to correct it
 


See below from the help article
 

 

robk20

2 replies

Manikanta Dhulipudi
Captain II
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Hi @Rmak0501 

Have you verified void options?

 

Acumatica Functional Consultant & Customer Experience Supervisor
Kandy Beatty
Chris Hackett
KushaniPerera88
Acumatica Employee
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  • KushaniPerera88
  • Acumatica Employee
  • Answer
  • December 22, 2023

@Rmak0501 If the refund is not yet released you can use the delete option and delete the refund
 


If the refund is released you can void the refund to correct it
 


See below from the help article
 

 

Chris Hackett
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