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Reverse a customer refund

  • December 22, 2023
  • 2 replies
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Jr Varsity III
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Hi, 

I incorrectly press “refund” to a customer “credit memo” in Acumatica. Is there a way to reverse the action? If not, how do I correct the mistake?
 

Thank you.

 

Raymond

Best answer by KushaniPerera88

@Rmak0501 If the refund is not yet released you can use the delete option and delete the refund
 


If the refund is released you can void the refund to correct it
 


See below from the help article
 

 

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    2 replies

    Manikanta Dhulipudi
    Captain II
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    Hi @Rmak0501 

    Have you verified void options?

     

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    Acumatica Functional Consultant & Customer Experience Supervisor
      KushaniPerera88
      Acumatica Employee
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      @Rmak0501 If the refund is not yet released you can use the delete option and delete the refund
       


      If the refund is released you can void the refund to correct it
       


      See below from the help article
       

       

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