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Processing failed when emailing a statement from the Print statement screen

  • August 15, 2025
  • 1 reply
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S
Jr Varsity III
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When sending email statements from the Print Statement screen, AR503500, the process fails and shows the error:

“There is no active notification source to process the operation.”

The form AR641500 has the statement notification specified in the mailing settings. It does include a condition: If it is branch ;X’ , use XStatement notification, else StatementNotification

The two email templates for the statement emails are set up correctly with the correct screen AR503500

The customer mailing and printing settings include the Statement mailing ID.

 

Best answer by jhouser

Hi ​@suemackeown13 - In Report Designer, under mailing settings, you might try removing everything there except the TemplateID. 

1 reply

jhouser
Captain II
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  • jhouser
  • Captain II
  • Answer
  • August 16, 2025

Hi ​@suemackeown13 - In Report Designer, under mailing settings, you might try removing everything there except the TemplateID. 

Contract for hire: https://www.linkedin.com/in/jesse-houser-052817b6/
Chris Hackett
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