GL error

  • 15 April 2024
  • 1 reply

Userlevel 2

Hi All,

Kindly assist, every time when the customer uses the write off function, they get the below error,


GL error: the transaction can not be released because the currency of the ledger differs from the transaction base currency



1 reply

Badge +18


I see the payment above is currency USD. What is the Base Currency for the Company or Branch whose payment is shown? What is the Currency of the Customer ?

  1. Verify that Exchange Rates are up to date for USD and for the Base Currency, in both directions (USD to ???, and ??? to USD)two directions.
  1. Check to see if the Account named in the Write Off Reason Code is denominated in the Chart of Accounts.
What account is used for Write-Offs?
Accounts with no Currency can accept transactions in multiple currencies.

Let us know what you find. Thank you!



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