Hi All,
Kindly assist, every time when the customer uses the write off function, they get the below error,
GL error: the transaction can not be released because the currency of the ledger differs from the transaction base currency
thx
Dries
Answer
GL error
Best answer by Laura03
Hello,
I see the payment above is currency USD. What is the Base Currency for the Company or Branch whose payment is shown? What is the Currency of the Customer ?
- Verify that Exchange Rates are up to date for USD and for the Base Currency, in both directions (USD to ???, and ??? to USD)two directions.
- Check to see if the Account named in the Write Off Reason Code is denominated in the Chart of Accounts.
Let us know what you find. Thank you!
Laura
+19Hello,
I see the payment above is currency USD. What is the Base Currency for the Company or Branch whose payment is shown? What is the Currency of the Customer ?
- Verify that Exchange Rates are up to date for USD and for the Base Currency, in both directions (USD to ???, and ??? to USD)two directions.
- Check to see if the Account named in the Write Off Reason Code is denominated in the Chart of Accounts.
Let us know what you find. Thank you!
Laura
~ Laura Barber, WM Synergy
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