Am trying to generate customers statement but it’s giving the below error
What might be the course?
Best answer by Laura02
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Userlevel 7
+12
Can you attached a copy of the Statement form
Userlevel 7
+12
Hi
Have you tried to generate demand on Customer screen for particular customer
Yes, have tried generate demand on customers screen and it’s still bring the error
+18
Hello
Is the problem happening for all customers, or just one customer? (Do statements work for other customers?)
Was the printed statement modified/customized? If so, disable the modified statement and let us know whether the standard statement prints without error.
Is the Prepare Statements process customized? If so, temporarily un-publish the customization and let us know whether the statement works with customizations temporarily unpublished.
Does the statement work when Prepared and printed from Prepare/Print Statements Process screens?
Thank you.
Laura
It’s only happening for one customer
Userlevel 7
+12
Hi
Have you tried to generate demand on Customer screen for particular customer
Additionally can you please confirm the customer balance which you trying to generate statement?
+18
Hello,
I recommend opening two customer profile screens side by side to compare a customer whose statement works, to the “problem customer”. Check the Mailings tab to see if a different statement is being used for this customer:
Is there any more information in Tools → trace after the error occurs?
Thank you.
Laura
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