Am trying to generate customers statement but it’s giving the below error
What might be the course?
Answer
Customers statement
Best answer by Laura03
Hello,
I recommend opening two customer profile screens side by side to compare a customer whose statement works, to the “problem customer”. Check the Mailings tab to see if a different statement is being used for this customer:
Is there any more information in Tools → trace after the error occurs?
Thank you.
Laura
+15Can you attached a copy of the Statement form
Dermot Comerford
+15Hi
Have you tried to generate demand on Customer screen for particular customer
Acumatica Functional Consultant & Customer Experience Supervisor
+19Hello
Is the problem happening for all customers, or just one customer? (Do statements work for other customers?)
Was the printed statement modified/customized? If so, disable the modified statement and let us know whether the standard statement prints without error.
Is the Prepare Statements process customized? If so, temporarily un-publish the customization and let us know whether the statement works with customizations temporarily unpublished.
Does the statement work when Prepared and printed from Prepare/Print Statements Process screens?
Thank you.
Laura
~ Laura Barber, WM Synergy
+15Hi
Have you tried to generate demand on Customer screen for particular customer
Additionally can you please confirm the customer balance which you trying to generate statement?
Acumatica Functional Consultant & Customer Experience Supervisor
+19Hello,
I recommend opening two customer profile screens side by side to compare a customer whose statement works, to the “problem customer”. Check the Mailings tab to see if a different statement is being used for this customer:
Is there any more information in Tools → trace after the error occurs?
Thank you.
Laura
~ Laura Barber, WM Synergy
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