Hello,
Ever since upgrading to the 2024R2 version, the credit memos created when we make a Pro Forma invoice correction are released automatically, without going through the approval map process. We did not have the issue before and the approval map did not change. Can you help me out with this please?
Thanks for your help,
Ariann
Best answer by AP13
Hi
Hi Chris, we had a ticket opened with the basic support but they could not find a solution. This issue was resolved by itself when we upgraded to 2025R1 version.
+3
Ariann, please check your AR Preferences if you added the Approval Map under Debit and Credit Memo.
Ariann, please check your AR Preferences if you added the Approval Map under Debit and Credit Memo.
Hi, we do have the Approval map set up for debit and credit memos
+3
Can you send screenshot of the condition and the CM Entry so that we can have a full grasp of what happen.
Thanks
Can you send screenshot of the condition and the CM Entry so that we can have a full grasp of what happen.
Thanks
Hi
Hi
Hi Chris, we had a ticket opened with the basic support but they could not find a solution. This issue was resolved by itself when we upgraded to 2025R1 version.
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