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commission amount on discounted customers

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hi, currently our salespeople receive commission on paid invoices only so we are using the payment option to calculate commission. However, if a customer is a discount customer and gets a discount if they pay in a certain amount of days, Acumatica is giving the salesperson commission on the discounted amount.

ex: if the sale is for $1,000.00, discount is $10.00, the salesperson should be getting commission on the $1,000 but instead is getting commission on the $990.

does anyone know how i can change this or work around this so the salesperson gets the correct commission amount on the full sale?
 

 

Best answer by Kandy Beatty

Hi @mna10 

Unfortunately, this is standard Acumatica behavior. If you skip the discount, your customer does not get the discount. I tried a few different ways and could not get a good work around for you. You would need to put a customization in place to disregard this behavior. 

 

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    • October 24, 2022

    Hi @mna10 

    Unfortunately, this is standard Acumatica behavior. If you skip the discount, your customer does not get the discount. I tried a few different ways and could not get a good work around for you. You would need to put a customization in place to disregard this behavior. 

     

    Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
    Chris Hackett
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    • October 25, 2022

    hi @kbeatty21, thank you for the response. This is something custom my VAR would have to do or Acumatica?

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    • October 25, 2022
    mna10 wrote:

    hi @kbeatty21, thank you for the response. This is something custom my VAR would have to do or Acumatica?

    Hi @mna10 

    I am not sure who your VAR is but if they have developers, they could do it and if they don’t, they could Acumatica step in. 

    Good Luck!

    Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
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