Is there a way to restrict who can re-open service orders that have been billed and closed? This will apply to appointments as well.
Answer
Service Order reopen restriction after it has been billed and closed
Best answer by vdiaz
Hi! Unfortunately service orders nor appointments can be reopened after billed. Unless:
- The invoice or sales orders created from billing the service order/appointments is deleted (this applied if the invoice hasn’t been released yet)
- The invoice is reversed → find more information about this on the help: Correcting Service Order Billing and Correcting Appointment Billing
What are the reasons to reopen a billed service orders or appointments (at least in your case)?
+2
Hi! Unfortunately service orders nor appointments can be reopened after billed. Unless:
- The invoice or sales orders created from billing the service order/appointments is deleted (this applied if the invoice hasn’t been released yet)
- The invoice is reversed → find more information about this on the help: Correcting Service Order Billing and Correcting Appointment Billing
What are the reasons to reopen a billed service orders or appointments (at least in your case)?
Valentina
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