Hi Team,
Please refer to the photo of issue I'm having with acumatica App.
Fails to open work order says not connected to server.
I have closed and reinstalled the app.
Answer
Issue on Acumatica Mobile APP _Appointment screen
Best answer by gowrishankarsk32
Hi Team,
I had raised a support case, but the issue no longer persists. So we have closed the ticket.
It is now working properly.
Thanks.
+15
Are you ableto open the same screen in Acumatica,
f you have recently imported lots of transactions or did any Tenant maintenance such as Copy Company Restore Snapshot and … there is a chance you need to update the Statistics on SQL side or you can do it on Apply Updates (ScreenId=SM203510).
If none of mentioned above applied to your case and error happens approximately 1.5 min of loading, the query time out is expired.
You may increase it using below article: (make sure plan the change out of business hours as it will cause a system restart)
https://help.acumatica.com/(W(4))/Help?ScreenId=ShowWiki&pageid=62b4944b-22d6-48d6-955d-f672b8ba1057
Acumatica Functional Consultant & Customer Experience Supervisor
Hi Team,
I had raised a support case, but the issue no longer persists. So we have closed the ticket.
It is now working properly.
Thanks.
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