Our service technicians log into an appointment on their mobile device to start time on a service order. The time starts when travel starts. Are there any settings that we can use to prevent a tech from starting time prior to a set time.
For example if we have a case where a tech can’t be on a client site/service appointment until 8am we don;t want them to be able to punch in to that appointment at 7am on their phone. We use the start/stop time for both billing and for payroll tracking.
Best answer by vdiaz
Hello
Currently, Acumatica does not have a built-in setting that prevents a technician from starting time on an appointment before the scheduled start time.
Customization: Add a validation that blocks “Start Travel/Work” if the current time is earlier than the scheduled appointment time.
ISV Solutions: Some third-party time and attendance tools integrated with Acumatica (e.g., ExakTime, Workforce Go!) provide additional rules, like geofencing or timekeeping policies, that may help enforce your business policy.
Please talk to your partner to explore some solutions together.
+2Hello
Currently, Acumatica does not have a built-in setting that prevents a technician from starting time on an appointment before the scheduled start time.
Customization: Add a validation that blocks “Start Travel/Work” if the current time is earlier than the scheduled appointment time.
ISV Solutions: Some third-party time and attendance tools integrated with Acumatica (e.g., ExakTime, Workforce Go!) provide additional rules, like geofencing or timekeeping policies, that may help enforce your business policy.
Please talk to your partner to explore some solutions together.
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