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In appointments it shows tax is not up-to-date and that is preventing me from unclosing the appointment.

  • Feb 25, 2022 7:06 PM UTC
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Freshman I

I am using the external tax provider and this is causing me to not be able to unclose appointments without disabling the external tax provider. How would I fix the taxes so they are up to date so it no longer causes this error?

Best answer by Kandy Beatty

HI @jdimartino 

Try to clear the Tax Zone on the customer record, then recalculate the external taxes on the appointment. 

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Kandy Beatty
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  • Kandy Beatty
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  • Feb 25, 2022 9:34 PM UTC

HI @jdimartino 

Try to clear the Tax Zone on the customer record, then recalculate the external taxes on the appointment. 

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