Hey community, wondering if anyone can speak to issues with field team members having connectivity issues with Acumatica on a server hosted instance versus cloud based? We currently host on our server, but our team members occasionally have problems in the field when leaving a job and it not registering in Acumatica. Curious, for users who have tried both or just utilized the cloud-based system, do you encounter issues with team members trying to “complete” an appointment and connectivitiy issues prevent from doing so?
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Field service question - cloud based Acumatica
Best answer by vdiaz
An interesting insight from this thread is that hosting model isn't the sole variable. Moving from your own server to cloud may not resolve the connectivity issues, because either way the mobile app needs a live internet connection to complete and sync an appointment — which is the point
There are other options available aside from Jigx: there are several ISV solutions offering offline mobile for Acumatica Field Service, and they differ in scope, licensing, and how much of the appointment workflow they cover. Worth browsing the Acumatica Marketplace and comparing a couple before committing, rather than treating any single recommendation as the answer.
There's also an earlier thread covering the same ground that may be useful:
+7Hi
You can try increasing the session timeout. Also, enabling request profiler may help you give more information if there is any disconnection with SQL or site. That will give you more information.
Hope this helps!
+20
You could have a look at Jigx Forms, their app has offline capability and the first 3 users are free so you could test it out
https://jigx.com/products/jigxfrontline-for-acumatica/
I’ve no connection to Jigx, I just like their platform.
+2An interesting insight from this thread is that hosting model isn't the sole variable. Moving from your own server to cloud may not resolve the connectivity issues, because either way the mobile app needs a live internet connection to complete and sync an appointment — which is the point
There are other options available aside from Jigx: there are several ISV solutions offering offline mobile for Acumatica Field Service, and they differ in scope, licensing, and how much of the appointment workflow they cover. Worth browsing the Acumatica Marketplace and comparing a couple before committing, rather than treating any single recommendation as the answer.
There's also an earlier thread covering the same ground that may be useful:
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