Field service question - cloud based Acumatica

Hey community, wondering if anyone can speak to issues with field team members having connectivity issues with Acumatica on a server hosted instance versus cloud based? We currently host on our server, but our team members occasionally have problems in the field when leaving a job and it not registering in Acumatica. Curious, for users who have tried both or just utilized the cloud-based system, do you encounter issues with team members trying to “complete” an appointment and connectivitiy issues prevent from doing so?