The mobile App updated on May 14th. Ever since the update was pushed, we have been getting error uploading file. We have had the error in three different parts of the app: 1. capturing the appointment signature, 2: uploading appointment photos, 3: capturing expense receipts. We are using Samsung XCover Pro 7’s with latest Android version. Verizon is our cell carrier. Saw there was a similar bug 2 years ago after update. Any ideas how to fix this issue?
Solved
Error uploading signature file version 26.049.0
Best answer by bbuchanan55
No, the patch on Sunday night fixed our issue.
there was an update for Android this weekend and the release is supposed to fix a couple of known issues, could you also make sure your users have this new version and let me know if this resolves the file upload issues:Android app version 26.049.1 (16305 build) has been released
- An error message: Error uploading file was shown when user tried to upload file if more than 1 hour has passed since last login.
When using external authentication, the system sometimes displayed the following error message when switching tenants: Error: Unable to complete authentication. Session context was expired.
Is this still an issue. We have the same issue in mobile where they capture a signature at the customers site, and click save. Does not seem to upload right away and later on they get an error. Seens to be better today, so maybe just a connection glitch.
No, the patch on Sunday night fixed our issue.
there was an update for Android this weekend and the release is supposed to fix a couple of known issues, could you also make sure your users have this new version and let me know if this resolves the file upload issues:Android app version 26.049.1 (16305 build) has been released
- An error message: Error uploading file was shown when user tried to upload file if more than 1 hour has passed since last login.
When using external authentication, the system sometimes displayed the following error message when switching tenants: Error: Unable to complete authentication. Session context was expired.
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