Hi we encounter some email replies did not feed into Acumatica so we did not receive the reply via Acumatica cases and we had to check back email. I’ve check the label/folders and it’s accurate.
This is how we set up the incoming emails, so it reads by the label via gmail, so the email replies did appear inside the label (root folder) but sometimes it doesn’t capture.
so IKARISUPPORT has our emails when client replied support@ikari.sg
This is the missed email, it does have our email support@ikari.sg
How do we resolve this?