Skip to main content
Solved

Email replies NOT sending into Acumatica

  • 17 November 2023
  • 1 reply
  • 67 views

Forum|alt.badge.img

 

Hi we encounter some email replies did not feed into Acumatica so we did not receive the reply via Acumatica cases and we had to check back email. I’ve check the label/folders and it’s accurate. 

 

This is how we set up the incoming emails, so it reads by the label via gmail, so the email replies did appear inside the label (root folder) but sometimes it doesn’t capture.

so IKARISUPPORT has our emails when client replied support@ikari.sg

 

This is the missed email, it does have our email support@ikari.sg

 

How do we resolve this?

Best answer by vdiaz

@ikarisg Hi! I believed this was resolved via a support case. Is this correct?

Were you able to get the help you needed? 

View original
Did this topic help you find an answer to your question?

1 reply

vdiaz
Acumatica Moderator
Forum|alt.badge.img+2
  • Acumatica Moderator
  • 84 replies
  • Answer
  • June 28, 2024

@ikarisg Hi! I believed this was resolved via a support case. Is this correct?

Were you able to get the help you needed? 


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings