When I try to unclose an appointment I get the following message. Another process has updated the ‘FSAppointment’ record. Your changes will be lost. Is there any way to stop this from happening? It is preventing me from being able unclose appointments.
Answer
Appointments will not unclose
Best answer by Olesia Alpeeva
Unfortunately no, you need to unclose the appointment to get taxes recalculated by the external tax provider.
This is the known issue and it will be fixed in future updates of Acumatica, see this knowledge base article for more details.
If you use the external tax provider and the document shows the warning that the tax is not up-to-date, you can try to deactivate the external tax provider and unclose the appointment
Thank you for your help that seems to be it. Is there a way to update the taxes so I do not have to deactivate the external tax provider every time I need to unclose an appointment?
Unfortunately no, you need to unclose the appointment to get taxes recalculated by the external tax provider.
This is the known issue and it will be fixed in future updates of Acumatica, see this knowledge base article for more details.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.