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AcctID cannot be empty

  • September 1, 2022
  • 5 replies
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Jr Varsity II
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Going from one appointment to the next, he clicks Depart, and gets the warning

 

 “AcctID cannot be empty”

I’ve gone through everything in the appointment, can’t find what’s missing.

 

Please help, thanks.

Best answer by amajors

Make sure it is saved before trying to depart. It seems like the system might not be pulling in the customer account information or something.

I think @DConcannon might have the solution.

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    5 replies

    Kandy Beatty
    Captain II
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    HI @bhyland 

    Can you share a screenshot of what you are seeing?

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    Kandy ~ If a member helped you, please *Like* their post, and if a member provided an answer to your question, please mark it as *Best Answer*.
    DConcannon
    Varsity II
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    • DConcannon
    • Varsity II
    • September 1, 2022

    Check the Travel item (and its associated labor item) for the service order type. These items may be missing an account in their setup

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      Jr Varsity II
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      • bhyland
      • Author
      • Jr Varsity II
      • September 1, 2022

       

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        Semi-Pro I
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        • amajors
        • Semi-Pro I
        • Answer
        • September 1, 2022

        Make sure it is saved before trying to depart. It seems like the system might not be pulling in the customer account information or something.

        I think @DConcannon might have the solution.

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        Abe Majors
          DConcannon
          Varsity II
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          • DConcannon
          • Varsity II
          • September 1, 2022

          @bhyland I just tried to recreate the error and was not able to. Can you try the same procedure from a browser and see if there is additional information in the trace? Is the service order connected to a project? A screen shot of the preferences tab of the service order type would be helpful. There are quite a few configuration paths that specify from where AcctIDs are chosen.

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