Hi Community,
In the Tenant’s screen, there is a button to “Change to Test Tenant”. Is there a way to undo this as now both tenants say the status a Test Tenant, and I need to make one of them a Production tenant.
Thanks
Answer
Reverting "Make Test Tenant" button, make one tenant be Production Status
Best answer by rkenna
After reaching out to Acumatica, it is not possible; however, it is easy to get a Production tenant back up and running which is reassuring. This is what I received back and wanted to share:
https://help.acumatica.com/(W(1))/Help?ScreenId=ShowWiki&pageid=dd966afb-b1d1-4e7d-85d7-5d5fc61a44a3
To get a new Production Tenant:
Create a new tenant. This new tenant would then be the active tenant.
Afterwards, run the Copy Tenant action on the Tenants screen to copy Tenant 2 to the new tenant.
+13Hi
Based on the Acumatica Help documentation, I believe this may not be possible.
Hope, it helps!
Dipak Nilkanth || MVP @2025 || https://www.linkedin.com/in/dipak-nilkanth-293591102 || Acumatica Developer
+15
Acumatica Functional Consultant & Customer Experience Supervisor
After reaching out to Acumatica, it is not possible; however, it is easy to get a Production tenant back up and running which is reassuring. This is what I received back and wanted to share:
https://help.acumatica.com/(W(1))/Help?ScreenId=ShowWiki&pageid=dd966afb-b1d1-4e7d-85d7-5d5fc61a44a3
To get a new Production Tenant:
Create a new tenant. This new tenant would then be the active tenant.
Afterwards, run the Copy Tenant action on the Tenants screen to copy Tenant 2 to the new tenant.
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