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Is there a way to get read receipts when customers open email?

  • April 7, 2025
  • 1 reply
  • 38 views
K
Freshman II
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I know that there’s a plugin that does something similar, but is there a way within base Acumatica to record when customers open emails?

Best answer by DasunPerera91

Hello,

As you mentioned SendGrid can be used for this option.

In base Acumatica, currently this feature is not available. Found the product idea below which you and your team can upvote/comment to increase engagement.

Email Delivery and Read Receipts | Community

    DasunPerera91

    1 reply

    DasunPerera91
    Acumatica Employee
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    • DasunPerera91
    • Acumatica Employee
    • Answer
    • April 26, 2025

    Hello,

    As you mentioned SendGrid can be used for this option.

    In base Acumatica, currently this feature is not available. Found the product idea below which you and your team can upvote/comment to increase engagement.

    Email Delivery and Read Receipts | Community

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