We have a customer site that has an extended 2 hour timeout on user sessions. However, after upgrade to 22R1 the mobile app is requiring users to log in every few minutes. Is there a separate setting from the site timeout limit that can be updated for the mobile app?
Answer
Is there a way to extend the mobile app session timeout?
Best answer by Manikanta Dhulipudi
I’m not sure. Is there a separate option in the web.config file for this?
No, As I indicated above, it should be the same as a web app.
If App gets logout multiple times, please reach out to Acumatica about the issues, Also recommending to increase session time out for 2-3 hours.
Thanks
+15Acumatica says that the mobile app use the same web.config file as the web app, so the session timeout configuration in that file should work for both.
Do we have any idea if they updated the Mobile app to log in every time?
Thanks
I’m not sure. Is there a separate option in the web.config file for this?
+15I’m not sure. Is there a separate option in the web.config file for this?
No, As I indicated above, it should be the same as a web app.
If App gets logout multiple times, please reach out to Acumatica about the issues, Also recommending to increase session time out for 2-3 hours.
Thanks
Acumatica Functional Consultant & Customer Experience Supervisor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.