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The order is missing the ship via code. Please map it with the shipping option in the store settings or specify it on the Customer Locations (AR303020) form.

  • September 30, 2025
  • 4 replies
  • 120 views
M
Freshman I

We are seeing some order are failing with the below error

The order is missing the ship via code. Please map it with the shipping option in the store settings or specify it on the Customer Locations (AR303020) form.

 

We would like to understand how we can pass the ship via information from shopify to Acumatica.

 

We have all the settings in store mapping as needed but still it is failing.

 

For failed orders we are manually updating the ship via in customer locations and has to sync. can some one help how we can get the ship via information from shopify to Acumatica? currenty the customer created with blank ship via.

Best answer by mohammadnawaz51

​@Medterra Please check if all the shopify shipping zone are mapped as expected in the Acumatica or not?

4 replies

M
Freshman I
  • Medterra
  • Author
  • Freshman I
  • October 1, 2025

​@KarthikGajendran ​@Yuri Karpenko Any Help on this?

Yuri Karpenko
Captain II
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​@Medterra , in my experience, this happens most often when you have the mapping in the Shopify Stores screen, but the option is unchecked. Also, you can try to manually create a mapping with a blank Store Shipping Zone, but “UPS 2-Day” in the Store Shipping Method.

Yuri Karpenko | DM me if you need help building e-Commerce for your business or connecting it to Acumatica ERP
    mohammadnawaz51
    Varsity I
    Forum|alt.badge.img+7

    ​@Medterra Please check if all the shopify shipping zone are mapped as expected in the Acumatica or not?

    https://globalpayex.com/erp-integrations/
      P
      Acumatica Employee

      If the Shopify order is using the shipping method "X", this method should be mapped to a Ship Via option on the Shipping tab of the Shopify Stores form. If it is not mapped, the reported error will occur as expected. Please map the shipping method "X" to a Ship Via in the ERP and then resync the order.

      Additionally, in the Sales Order entity mapping, if the user is using an external field that returns a null value, the connector cannot set the Ship Via code for imported orders.

      The client should either disable that mapping and use the standard rules according to the Shipping settings on the Shopify Orders form, or adjust the formula to handle null values.

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