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The order is missing the ship via code. Please map it with the shipping option in the store settings or specify it on the Customer Locations (AR303020) form.

  • September 30, 2025
  • 3 replies
  • 64 views
M
Freshman I

We are seeing some order are failing with the below error

The order is missing the ship via code. Please map it with the shipping option in the store settings or specify it on the Customer Locations (AR303020) form.

 

We would like to understand how we can pass the ship via information from shopify to Acumatica.

 

We have all the settings in store mapping as needed but still it is failing.

 

For failed orders we are manually updating the ship via in customer locations and has to sync. can some one help how we can get the ship via information from shopify to Acumatica? currenty the customer created with blank ship via.

Best answer by mohammadnawaz51

​@Medterra Please check if all the shopify shipping zone are mapped as expected in the Acumatica or not?

3 replies

M
Freshman I
  • Medterra
  • Author
  • Freshman I
  • October 1, 2025

​@KarthikGajendran ​@Yuri Karpenko Any Help on this?

Yuri Karpenko
Captain II
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​@Medterra , in my experience, this happens most often when you have the mapping in the Shopify Stores screen, but the option is unchecked. Also, you can try to manually create a mapping with a blank Store Shipping Zone, but “UPS 2-Day” in the Store Shipping Method.

Yuri Karpenko | DM me if you need help building e-Commerce for your business or connecting it to Acumatica ERP
Chris Hackett
mohammadnawaz51
Jr Varsity I
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​@Medterra Please check if all the shopify shipping zone are mapped as expected in the Acumatica or not?

https://www.acumatica.com/acumatica-marketplace/global-payex-ap-accounts-payable-automation-solution/
Chris Hackett
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