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Shopify Order Sync - The discountable amount is not updating under Discounts tab for edited orders

  • September 19, 2025
  • 2 replies
  • 30 views
vivekm
Varsity II
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Hi Everyone,

I am working with Shopify Connector with Build 24R1 version 24.121.0004.

On initial order sync, the details are updating as expected.

But on order edit sync, the discountable amount is not updating properly (Detail Total - Line Discounts) under Discounts tab.

Can you please suggest the possible root cause and fix for this issue.

 

Thank you,

Best answer by Abhishek Niikam

Hello ​@vivekm,
First try unchecking Disable Automatic Discount Update (checkbox under Discount Tab) and resync an edited order to see if it corrects the value.

I hope it helps!

2 replies

Manikanta Dhulipudi
Captain II
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​@vivekm can you enable real time sync and verify this flow?

Acumatica Functional Consultant & Customer Experience Supervisor
Chris Hackett
A
Jr Varsity III
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  • Abhishek Niikam
  • Jr Varsity III
  • Answer
  • September 22, 2025

Hello ​@vivekm,
First try unchecking Disable Automatic Discount Update (checkbox under Discount Tab) and resync an edited order to see if it corrects the value.

I hope it helps!

Abhishek Nikam https://www.linkedin.com/in/abhisheknikam3
Chris Hackett
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