Hello all,
I have a requirement where if a customer wants to return an item, the replacement item is first shipped and then the older item is received. Now in this case, the replaced item could be different than the original
one. How can I process this?
Create a new order for the replacement product if it’s different than the original, perhaps with an order id referencing the original….i,e if original order is ABC123...then ABC123RMA1 is the new order number. Ship the new product on that order number. Then RMA the old one against the previous order.
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