Issue Return against release purchase receipt - Dropship

  • 6 April 2022
  • 1 reply

I have a dropship that was partially shipped by the vendor.  However, the quantity shipped was accidentally received twice and billed to the customer twice.  One invoice has been released, the other has not and has since been deleted.  The issue I am running into is when I try and issue a return against the purchase receipt, it is showing qty 0 in my warehouse so it will not allow me to release the PR return.

How can I go about issuing this return and opening the line again in the PO?


Best answer by Kandy Beatty 7 April 2022, 00:56

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Userlevel 7
Badge +16

Hi @jaweber 

I would suggest to do an inventory adjustment  or you could even do a receipt to add that qty into the warehouse and when you issue the return, it will reverse that adjustment. 


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