When an account has a document discount and we add a nonstock processing fee line to the sales order, the document discount percent changes. It is taking what the document discount amount was prior to nonstock item being added and changing the document discount percentage. Is there a fix for this?
Solved
Document Discounts
Best answer by Kandy Beatty
That’s the reason, the discount is being applied at document level.
Remove the document discount and manually apply a discount to the line only.
+18HI
Can you share a screenshot of what you are seeing?
Translate
+18How is the discount set up? By line level or document level?
Translate
This changed from 25% document discount to this after changes have been made to the order. Lines added at zero price
Translate
+18That’s the reason, the discount is being applied at document level.
Remove the document discount and manually apply a discount to the line only.
Translate
This did not happen before just started with our last upgrade. we do change it at the discount tab but are wondering why this is changing now and didn’t before.
Translate
+18This did not happen before just started with our last upgrade. we do change it at the discount tab but are wondering why this is changing now and didn’t before.
Where there any new customizations added in your upgrade?
Translate
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.