Environment: Acumatica 2025 R1, Distribution edition with Advanced Kitting (Acumatica Labs Program). We’ve been live since July 1, 2026 so we're still new to Acumatica.
Before realizing there was a Bill Separately checkbox, a consolidated invoice was created for a customer covering many sales orders in July. Because each SO has its own PO, the customer requires separate invoices. Normally this would not be a big deal to cancel and recreate separate invoices, but in this case every line on those orders was a non-stock digital item that doesn't require physical shipment. Attempting to Cancel or Correct the invoice generates the error:
"The invoice ###### cannot be canceled because it includes line or lines linked to an order that does not require shipping."
(This thread confirms the same constraint for Correct Invoice, but with no remedy: unable-to-correct-invoice-25053)
With both actions unavailable, in August I created a credit memo manually in AR301000 for the full amount, released it, applied it to the invoice, reopened the individual sales orders and set them to Bill Separately. After the CM, the customer balance was correct at $0, but the sales orders had an Unbilled Balance of $0.00, so I could not continue working from the original sales orders. I ended up cancelling the original sales orders and created new sales orders from the original SO Quotes (Bill Separately checked), separate shipments, and separate invoices.
We obviously want to avoid having to Cancel or Correct released invoices, but we frequently “ship” orders having only digital items, so this situation is bound to come up again.
- Is there a cleaner way I could have resolved this?
- Is there any supported way to cancel or correct an invoice containing non-shipping lines — or a configuration for non-shipping items that preserves that ability?
