Unable to Correct Invoice

Hi @bdrake14 

Is it a drop ship order?

@Manikanta Dhulipudi No this is more a field service situation in which employee is handing the goods to the customer directly. 

In our situation probably about 98% of our invoices are generated from sales orders. With that said, hopefully you can follow along with the issues we are having with using the correct invoice feature.

All of our invoices have some sort of commission split on them for the sales people and when using the correct invoice it generates a credit memo and applies it to the original invoice that is now cancelled. My first question is what happens to the commissions on the original invoice that was cancelled? Are the commissions cancelled too? I couldn’t find any transactions for the commissions and the credit memo that is generated will not allow you to change the commissions, that tab is greyed out. So, then I have a new invoice now and I can correct the invoice however I need to and it will allow me to change the commissions on the new invoice. So, if I increase the sale amount of the item and put in the commission splits it will calculate the commission on the new invoice amount yet if the original amount from the cancelled invoice is not credited then the salesperson will be paid commission twice when they shouldn’t be. I would think if you are correcting an invoice it would allow you to correct everything on the invoice including the commissions and the cancelled invoice would undo everything financially from the original invoice?