When trying to correct an “Open” Invoice (utilizing the … → Correct Invoice), Customer is getting this error.
Is there limitation on the IN standard order type that prevents the “Correct Invoice” button from being used?
Unable to Correct Invoice
Userlevel 7
+12
Hi
Is it a drop ship order?
Userlevel 7
+14
The Correct Invoice option can only be used on an Invoice where all the lines were delivered on a Shipment. If it has a Drop Ship or has non stock items that were invoices from the Sales Order that did not require shipment or from a Service Order/Appointment then it cannot be used.
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