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Can we have a "Document status validation" function? causing some document got incorrect status by unknown reason.

  • 5 January 2021
  • 1 reply
  • 107 views

Userlevel 6
Badge +5

Hello,

        After upgrading to 2020R2, build 203, we are suffering shipment status issue now and then.

like below:

 

        Poorly, today we encounter another status issue on Sales order screen.

1 Sales order says “shipping” status but no related shipment can be found.

 

         Why and how did this issue happen is unknown. Maybe it is a rare case. However, anytime, if this kind of issue happens, what can the user do ?

         The user has to wait the techical staff to fix in Database.

 

        In Acumatica we are already having “balance validation” and “inventory validation” functions. So can we also have a “status validation” function, then system can in some way correct some incorrect status documents.

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Best answer by Irina 15 February 2021, 10:53

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Userlevel 7
Badge +8

Hello @ray20,

I would suggest submitting this as an idea to https://community.acumatica.com/ideas. Community questions are supposed for questions.

Most of the issues causing such discrepancies were fixed in Acumatica 2020 R2 Update 8 released on 5th February 2021. 

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