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Bug while saving customer orders: Another process has added the 'PTSOOrderTextElements'


Dear all,

somehow I suddenly get an error everytime when I try to save a new customer order…as a result of this error the whole customer order is gone...

this is the message I get when clicking saving: 

“Error: Another process has added the 'PTSOOrderTextElements' record. Your changes will be lost." 

At the beginning it all worked fine. Then I tried to setup the product configurator...but I do not think that this might be the cause for this problem...

Can anyone help?

Best answer by Maracuja

Hi there,

the problem is resolved. I do not know how my collegue did it, however, it worked :D (I guess by resetting the database).

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4 replies

  • Author
  • Freshman II
  • 4 replies
  • Answer
  • August 19, 2021

Hi there,

the problem is resolved. I do not know how my collegue did it, however, it worked :D (I guess by resetting the database).


  • Freshman I
  • 5 replies
  • January 7, 2022
Maracuja wrote:

Dear all,

somehow I suddenly get an error everytime when I try to save a new customer order…as a result of this error the whole customer order is gone...

this is the message I get when clicking saving: 

“Error: Another process has added the 'PTSOOrderTextElements' record. Your changes will be lost." 

At the beginning it all worked fine. Then I tried to setup the product configurator...but I do not think that this might be the cause for this problem...

Can anyone help?

 Can i know the Solution for this issue, I’m facing Like Same issue


Chris Hackett
Community Manager
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  • Acumatica Community Manager
  • 2750 replies
  • January 7, 2022

Hi @Sid if you don’t get response, please create a new question referencing this one. Thanks!


  • Freshman I
  • 5 replies
  • January 10, 2022

Hi @Chris Hackett  Issue  is resolved


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