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Bug while saving customer orders: Another process has added the 'PTSOOrderTextElements'

M
Freshman II

Dear all,

somehow I suddenly get an error everytime when I try to save a new customer order…as a result of this error the whole customer order is gone...

this is the message I get when clicking saving: 

“Error: Another process has added the 'PTSOOrderTextElements' record. Your changes will be lost." 

At the beginning it all worked fine. Then I tried to setup the product configurator...but I do not think that this might be the cause for this problem...

Can anyone help?

Best answer by Maracuja

Hi there,

the problem is resolved. I do not know how my collegue did it, however, it worked :D (I guess by resetting the database).

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    4 replies

    M
    Freshman II
    • Maracuja
    • Author
    • Freshman II
    • 4 replies
    • Answer
    • August 19, 2021

    Hi there,

    the problem is resolved. I do not know how my collegue did it, however, it worked :D (I guess by resetting the database).

    M
    Chris Hackett
    2 people like this
    • M
      Maracuja
    • Chris Hackett
      Chris Hackett
    S
    Freshman I
    • Sid
    • Freshman I
    • 5 replies
    • January 7, 2022
    Maracuja wrote:

    Dear all,

    somehow I suddenly get an error everytime when I try to save a new customer order…as a result of this error the whole customer order is gone...

    this is the message I get when clicking saving: 

    “Error: Another process has added the 'PTSOOrderTextElements' record. Your changes will be lost." 

    At the beginning it all worked fine. Then I tried to setup the product configurator...but I do not think that this might be the cause for this problem...

    Can anyone help?

     Can i know the Solution for this issue, I’m facing Like Same issue

    Chris Hackett
    Community Manager
    Forum|alt.badge.img
    • Chris Hackett
    • Acumatica Community Manager
    • 2750 replies
    • January 7, 2022

    Hi @Sid if you don’t get response, please create a new question referencing this one. Thanks!

    Chris ~ Let us know how we're doing: https://forms.office.com/r/xmJUdZ1QE5 - A member helped you, please *Like* their post. A member provided an answer to your question, please mark it as *Best Answer*.
    S
    Freshman I
    • Sid
    • Freshman I
    • 5 replies
    • January 10, 2022

    Hi @Chris Hackett  Issue  is resolved

    Chris Hackett
    1 person likes this
    • Chris Hackett
      Chris Hackett

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