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Auto Generated Shipment - SO Prepayment not applying to invoice

  • December 13, 2024
  • 4 replies
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We have encountered an issue we can’t seem to find the root cause of.

  1.  SO has a Prepayment on it.
  2. Invoice is generated from ScreenId=SO3010PL (we attached to SO items to it there).
  3. Shipment is Auto Generated (Since we started from Invoice screen).
  4. Go back to the SO - it is closed but the prepayment doesn’t apply to the invoice

 

Best answer by aaronsackett91

I think this is a fix.  You aren’t required to use shipments in Acumatica.  That shouldn’t affect the processing of prepaid orders though.

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vanessaafonso02
Acumatica Employee
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Is the Auto-Generation of the Shipment a custom process?
The MS Order type in your screenshot is not an Acumatica standard Order type.  
Feel free to create a case with the support team for further assistance. 

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No it is not a custom process. We just added another SO type so we could track API orders. Functionality is out of the box. 
 

 

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I think this is a fix.  You aren’t required to use shipments in Acumatica.  That shouldn’t affect the processing of prepaid orders though.

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Does this mean it will be fixed?  Ya’ll need a product owner that has worked in business and not in software.  Too many remedial business processes that are just over complicated in ACU.

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