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Error when updating customer

  • Jan 31, 2024 8:38 AM UTC
  • 3 replies
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Jr Varsity I

Good day.

We are receiving the following error when trying to update a customer record: Another process has added the 'Customer' record. Your changes will be lost. 

 

Any guidance on the above will be appreciated. 

 

Kind regards, 

Alecia

Best answer by Manikanta Dhulipudi

HI @Alecia 

Do you currently have any published customizations? Have you confirmed the successful creation of a customer without any customizations? I suspect that the customizations may be causing an issue. Alternatively, please disable the autonumbering sequence and attempt to create a customer manually, then share the results.

Thanks

 

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3 replies

Manikanta Dhulipudi
Captain II
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HI @Alecia 

Do you currently have any published customizations? Have you confirmed the successful creation of a customer without any customizations? I suspect that the customizations may be causing an issue. Alternatively, please disable the autonumbering sequence and attempt to create a customer manually, then share the results.

Thanks

 

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Acumatica Functional Consultant & Customer Experience Supervisor
    RohitRattan88
    Acumatica Moderator
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    • RohitRattan88
    • Acumatica Moderator
    • Feb 1, 2024 10:36 AM UTC

    @Alecia , @manikantad18 has shared great troubleshooting process to help narrow down the problem. If you still getting the same error, maybe share some additional details like POSTMAN screenshots, URL, payload etc.

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      dcomerford
      Captain II
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      • dcomerford
      • Captain II
      • Feb 1, 2024 12:30 PM UTC

      Check also you have no Business Events updating Customer records.

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      Dermot Comerford
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