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Allow On Hold customers to Place order and BigCommerce and Sync it to Acumatica

  • 18 April 2023
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Hi everyone,

A customer with On Hold status placed an order from BigCommerce. When we synced it, there is an error saying that the customer is not active.

Is there a setting where we can allow non-active customers SO to be synced?  

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Best answer by RohitRattan88 18 April 2023, 16:23

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RohitRattan88
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@jib87 I would try to create a Sales Order manually thru Acumatica UI for the customer(on hold) before trying to do it programmatically.

I believe it could be the business control that prevents the OnHold customers to place an order.

Maybe test and see.

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