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Allow On Hold customers to Place order and BigCommerce and Sync it to Acumatica

  • April 18, 2023
  • 1 reply
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Hi everyone,

A customer with On Hold status placed an order from BigCommerce. When we synced it, there is an error saying that the customer is not active.

Is there a setting where we can allow non-active customers SO to be synced?  

Best answer by RohitRattan88

@jib87 I would try to create a Sales Order manually thru Acumatica UI for the customer(on hold) before trying to do it programmatically.

I believe it could be the business control that prevents the OnHold customers to place an order.

Maybe test and see.

1 reply

RohitRattan88
Acumatica Moderator
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  • RohitRattan88
  • Acumatica Moderator
  • Answer
  • April 18, 2023

@jib87 I would try to create a Sales Order manually thru Acumatica UI for the customer(on hold) before trying to do it programmatically.

I believe it could be the business control that prevents the OnHold customers to place an order.

Maybe test and see.

Chris Hackett
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