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Unable to Open Shipment Confirmation or Sales Orders in Customer Portal?

  • February 24, 2025
  • 1 reply
  • 27 views

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When we try to open/print the Sales Orders or Shipment confirmations, the website throws the following two errors. They both seem to be related to the same issue, but I’m not sure where to fix this issue. Any advice on how to fix?

Error Log for Shipment Confirmation
Error Log for Sales Orders

 

Best answer by hdussa

Hello ​@kkraus ,

 

It seem to be there is a customization applied to the site. I would check unpublishing the package solves the issue.

 

Hope this helps!

1 reply

hdussa
Jr Varsity I
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  • Jr Varsity I
  • Answer
  • February 25, 2025

Hello ​@kkraus ,

 

It seem to be there is a customization applied to the site. I would check unpublishing the package solves the issue.

 

Hope this helps!