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Multiple copies of report printing from one transaction

  • 13 April 2023
  • 6 replies
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We just very recently had an issue come up where we have two copies of a production label printing from one production transaction. We are not looking for multiple copies and it is very hit or miss with transactions either printing one or two labels when performing a transaction. Has anyone else seen this or know of a setting I am unaware of? TIA

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Best answer by abaker86 18 May 2023, 00:35

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Userlevel 7
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To what specific Report / Label are you referring?  A screen shot would help

This is a printed form we created that is tied to scan move function. I am unsure of what to get a screen shot of. Do you need a shot of the form itself or of something else. Sorry, I am new to this, so I may have a lot of follow up questions.

Userlevel 7
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I am just trying to assess if this is an Acumatica Report/label or a Vendor Report/Label or a custom Report/Label so we can get your question routed to the correct team.  A screen shot helps us understand in which category it falls.

This is a custom form created for us. Below is the ID for the form. 

 

 

Userlevel 7
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Hi @abaker86 were you able to find a solution? Thank you!

We looked into it and it seems to have been an issue with the printer drivers. Unfortunately, or fortunately, I guess, by the time our IT department started looking into the printers, the problem was no longer showing up. 

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