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'Invoice Payment Link Update' Buisness Event causes Push Notification Errors: More than one row matched

  • March 20, 2026
  • 2 replies
  • 26 views

plambert
Semi-Pro III
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Similar to an older post, I ran into the same situation but have some more context and a more specific question.

 

The ‘Invoice Payment Link Update’ is a straightforward quality of life process that triggers the payment link of an invoice to update when an invoice becomes ready for synchronization; very nice - clicks saved. However, we are seeing this out-of-the-box Business Event fail regularly.

Digging into the notification itself in the Process Push Notifications screen, I noticed that every failed push notification JSON looks roughly like this:

{Inserted values: {{INV: 000010}{needs_sync: true}, {INV: 000011}{needs_sync: true}},

Deleted values: {{INV: 000010}{needs_sync: false}, {INV: 000011}{needs_sync: false}},

Timestamp: 539096372739445064}

 

Does two+ records being updated at the same time in the same notification cause business events with the ‘Trigger by Record Change’ to fail? Is there a different configuration to avoid this overloading? We regulary receive and process payments which cover multiple invoices so this situation is common. I see similar notifications failing for other events I’ve created, so it seems like an issue that goes beyond this one event.

Version 24R2

2 replies

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  • Jr Varsity I
  • April 1, 2026

I don’t know that I can answer your specific question, but just to make sure, have you made any edits to the business event or GI that this is running off of that might cause duplicate lines? When you check the GI, does it have multiple lines for this invoice?

 

It was a mostly unrelated issue, but I have seen before some scenarios where the integration was creating more than one CCPayLink line for the same invoice, which could be what is causing your issue here. There could be an issue with the integration, or your team might have accidentally created the link multiple times.


plambert
Semi-Pro III
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  • Author
  • Semi-Pro III
  • April 1, 2026

Thanks for the suggestions, Josiah. We haven't modified this process at all and I did double-check that only one line was showing for each invoice. 

Of course, the moment I bring it up the error stops happening; I haven’t seen any more failures of the event since I posted this so it may have been just a side effect of other issues we were working on at the time.